... many will supervise bots. Success depends on upskilling teams and redefining metrics to harness the combined strengths of humans and AI in customer service. Gartner Research ...
Analyst(s): Emily Potosky | Lauren Villeneuve | Christopher Sladdin
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... Access Research Already a Gartner client? AI agents have the potential to transform the delivery and value of HR services, but many solutions lack the necessary maturity and reliability. CHROs must prioritize addressing five key gaps to ensure AI agents deliver trusted, enterprise-ready results to meet ...
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... Driving innovative products and services is the top-ranked reason for implementing game-changing GenAI use cases. However, many adopter organizations are still cautious about GenAI security, privacy, and accuracy risks. CIOs and other innovation leaders can justify pursuing GenAI technology investments ...
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... insights from Gartner’s 2023 GenAI Impact on Tech Providers Survey, highlighting the impact of generative AI on different roles within technology and service providers. Product marketers should use this research to: Explore the top GenAI use cases Identify obstacles preventing GenAI adoption Complete the ...
... Strategy Build products that meet customer needs Analyst: Mark McDonald Customer experience and centricity are goals for just about every technology and service provider (TSP) and its general managers. The voice of the customer (VoC) is one of the primary sources of information and insight to realize these ...
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