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Research Nov 2017
... Operational IT and OT Solutions Closed Data-Sharing Circles Gap Analysis and Interdependencies Agile and Flexible Project Management and Application Development Methodologies to Be Implemented Recruitment of PaaS and SaaS Resources Move to Open Data Sharing Migration Plan Higher Priority Medium Priority ...

Analyst(s):   Emil Berthelsen
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Announcement November 17 2020
... Three Self-Service Failure Points That Customer Service and Support Leaders Must Address Research Shows How Customer Service and Support Leaders Can Improve Self-Service Containment and Reduce High-Effort Customer Experiences Despite increased investments in a range of digital self-service capabilities ...
... insights from our 2021 Software Global Outlook survey and dive deep into B2B buyer trends we’ve uncovered across several European countries. We’ll share strategies for digital marketers and sales teams to effectively engage and convert new prospects, no matter where their growth plans take them next. ...
... With Gartner's support, Esteve achieved significant improvements in its IT department, including: Accelerating project delivery by 15%, enhancing service delivery, and improving the overall perception of the IT department within the company. Advancing the department's maturity level, allowing it to contribute ...
Premium Research Oct 2025
... Power and utility companies must analyze work planning inputs from more systems and customer service requests while addressing field AI project governance risks. CIOs can use this research to define immediate actions to accelerate new ways of working and to set key requirements for MWM vendors. Overview ...

Analyst(s):   Nicole Foust   |   Jim Robinson
Research Jan 2026
... ’s enterprise adoption readiness and its role in unifying CRM-CEC and CCaaS solutions. This research reviews the pros and cons of helping customer service tech leaders assess its alignment with organizational goals. Insights at a Glance Strategic Planning Assumption Impact Brief Actions and Cautions ...

Analyst(s):   Pankil Sheth
Premium Research Oct 2025
... trillion, with an expected 8.9% compound annual growth rate (CAGR) for the 2024-2029 period. Growth will be driven primarily by hyperscalers’ and service providers’ ongoing investments in accelerated servers. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner ...

Analyst(s):   Pankaj Verma   |   Rishi Sood   |   Jeff Casey   |   Marlena Brown   |   Jonathan Rivera   |   Marc Halpern   |   Nicole Foust   |   Inna Agamirzian   |   James Ingham   |   Arjun Boparai   |   Debbie Buckland   |   Simon Cushing   |   Peter Kjeldsen   |   Gregor Petri   |   Tom Nolan   |   Shivani Palepu
Research Nov 2025
... Access Insights Already a Gartner client? AI agents have enabled financial services CIOs to start implementing “digital worker” use cases, which can entirely replace existing workflows. CIOs can use this tactic to learn how leading firms have crossed this divide and the key principles to do the same ...

Analyst(s):   Uri Lerner
Premium Research Apr 2025
... Communications technologies must constantly evolve to match transformations across digital business landscapes. Technology and service providers must address demand posed in the next one to three years by changing cloud, networking, security, cellular connectivity and infrastructure business models. ...

Analyst(s):   Sylvain Fabre   |   Jorge Aragon   |   Andrew Lerner   |   Marissa Schmidt   |   Karen Brown   |   Jonathan Forest   |   Mike Leibovitz   |   Tim Zimmerman   |   Lisa Pierce   |   Anushree Verma   |   Evan Zeng   |   Naresh Singh   |   Christian Canales
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