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Webinar On-Demand
... One of the main barriers to securing buy-in for investments is often the strategy document itself. Watch this complimentary five-minute webinar, featuring business and technology insights by a Gartner expert in a video created with AI technology, as we explore how a one-page strategy document can he ...

Analyst(s):   Ian Cox
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Research Apr 2025
... Access Insights Already a Gartner client? Advancements in AI, combined with emerging wireless connectivity, processing, display and sensor technologies, are creating opportunities for differentiation in personal devices. TSPs must incorporate relevant personal tech to enhance the user experience, unco ...

Analyst(s):   Anshul Gupta   |   Roberta Cozza   |   Jon Erensen   |   Kanishka Chauhan   |   Rishi Padhi   |   Bill Ray   |   Roger Sheng   |   Annette Zimmermann   |   Tim Zimmerman   |   Stacey Yin   |   Tuong Nguyen
... With Gartner's support, Esteve achieved significant improvements in its IT department, including: Accelerating project delivery by 15%, enhancing service delivery, and improving the overall perception of the IT department within the company. Advancing the department's maturity level, allowing it to contribute ...
Q&A December 01 2025
... employees, build trust and shape their views toward shared positions. Product Managers: These roles promote a product mindset across HR with greater emphasis on the internal customer experience, fewer silos between HR products or services, and sunsetting services that no longer provide value. Q: What type of ...
Premium Research Oct 2025
... Power and utility companies must analyze work planning inputs from more systems and customer service requests while addressing field AI project governance risks. CIOs can use this research to define immediate actions to accelerate new ways of working and to set key requirements for MWM vendors. Overview ...

Analyst(s):   Nicole Foust   |   Jim Robinson
Research Jan 2026
... ’s enterprise adoption readiness and its role in unifying CRM-CEC and CCaaS solutions. This research reviews the pros and cons of helping customer service tech leaders assess its alignment with organizational goals. Insights at a Glance Strategic Planning Assumption Impact Brief Actions and Cautions ...

Analyst(s):   Pankil Sheth
Premium Research Oct 2025
... trillion, with an expected 8.9% compound annual growth rate (CAGR) for the 2024-2029 period. Growth will be driven primarily by hyperscalers’ and service providers’ ongoing investments in accelerated servers. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner ...

Analyst(s):   Pankaj Verma   |   Rishi Sood   |   Jeff Casey   |   Marlena Brown   |   Jonathan Rivera   |   Marc Halpern   |   Nicole Foust   |   Inna Agamirzian   |   James Ingham   |   Arjun Boparai   |   Debbie Buckland   |   Simon Cushing   |   Peter Kjeldsen   |   Gregor Petri   |   Tom Nolan   |   Shivani Palepu
Research Nov 2025
... Access Insights Already a Gartner client? AI agents have enabled financial services CIOs to start implementing “digital worker” use cases, which can entirely replace existing workflows. CIOs can use this tactic to learn how leading firms have crossed this divide and the key principles to do the same ...

Analyst(s):   Uri Lerner
Webinar On-Demand
... initiatives. Many CIOs struggle with what to do and how to do this effectively. Join this complimentary Gartner CIO webinar as a Gartner expert will share how to operationalize culture change in your organization. Gain examples of culture change from real-life stories, which includes being more data-driven ...

Analyst(s):   Christie Struckman
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