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Research Dec 2019
... Are Accounted for Against Value Report IT Costs by Business Activity to Focus on Driving Value Establish Shared Enterprise Metrics That Motivate Everyone, Even External Providers, to Work Toward Shared Financial Goals The Bottom Line Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Stewart Buchanan
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Complimentary Research January 27 2026
... drivers are: Service over product. With the rise of online retail and consumerism, delivering a service-over-product experience to your end-user will see you succeed. Real-time logistics transparency. By delivering real-time logistics on purchases and goods, organizations can better service their customers ...
Research Sep 2020
... through 2024. The key driver for RPA projects is the ability to improve process quality, speed and productivity. Using these tools, technology and service providers can quickly make headway on their digital optimization initiatives. Overview Forecast Data Summary Forecast Model Summary Influencing Factors ...

Analyst(s):   Cathy Tornbohm   |   Bindi Bhullar   |   Arthur Villa   |   Fabrizio Biscotti
Announcement July 15 2026
... how work is staffed and sourced. Gartner analysts expect a more fragmented legal services market, with managed services providers, alternative legal service providers, consultants and technology vendors taking a greater share of work, while reduced junior hiring may constrain the long-term talent pipeline ...
Research October 30 2019
... of digital innovation. True digital innovators can and will adapt, opening up a lead in the race to become the top provider of ubiquitous banking services. ...
Research Jun 2026
... a Gartner client? The drive to automate service management practices or even move to a zero-touch operation is taking center stage. In order to avoid missteps, use this information to cut through the hype and determine which innovations to build into a service management strategy. Analysis Definition ...

Analyst(s):   Chris Matchett   |   Chris Laske   |   Siddharth Shetty
Webinar On-Demand
... One of the main barriers to securing buy-in for investments is often the strategy document itself. Watch this complimentary five-minute webinar, featuring business and technology insights by a Gartner expert in a video created with AI technology, as we explore how a one-page strategy document can he ...

Analyst(s):   Ian Cox
Research Apr 2025
... Access Insights Already a Gartner client? Advancements in AI, combined with emerging wireless connectivity, processing, display and sensor technologies, are creating opportunities for differentiation in personal devices. TSPs must incorporate relevant personal tech to enhance the user experience, unco ...

Analyst(s):   Anshul Gupta   |   Roberta Cozza   |   Jon Erensen   |   Kanishka Chauhan   |   Rishi Padhi   |   Bill Ray   |   Roger Sheng   |   Annette Zimmermann   |   Tim Zimmerman   |   Stacey Yin   |   Tuong Nguyen
Webinar On-Demand
... initiatives. Many CIOs struggle with what to do and how to do this effectively. Join this complimentary Gartner CIO webinar as a Gartner expert will share how to operationalize culture change in your organization. Gain examples of culture change from real-life stories, which includes being more data-driven ...

Analyst(s):   Christie Struckman
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