Retail banks have a lot to worry about on the digital front — new tech competitors on the horizon, digital first banks nibbling at their margins and constantly rising customer expectations. It's no longer good enough to deliver basics, like online enrollment. Banks must reach for the next rung on the ladder of digital innovation. True digital innovators can and will adapt, opening up a lead in the race to become the top provider of ubiquitous banking services.
Digital IQ Index October 30, 2019
Retail Banking U.S. 2019
Rankings
80 Brands
Key
-
Genius
-
Gifted
-
Average
-
Challenged
-
Feeble
-
Rank Unavailable
Rank
Brand
Class
1
Bank of America
Genius
2
Wells Fargo
Genius
3
Chase Bank
Genius
4
PNC
Gifted
5
Capital One
Gifted
6
Regions Bank
Gifted
7
KeyBank
Gifted
8
Citibank
Gifted
8
Navy Federal Credit Union
Gifted
10
Ally Bank
Gifted
11
Huntington Bank
Gifted
12
Fifth Third Bank
Gifted
13
Bank of the West
Gifted
14
SunTrust Bank
Gifted
14
Synchrony Bank
Gifted
14
17
18
19
20
20
22
22
24
24
26
27
28
29
29
Digital IQ Score By Dimension
Clear
Key
-
Site & E-Commerce
-
Digital Marketing
-
Mobile & Tablets
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