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Research January 28 2026
... achieve it? Seventy-two percent of digital government programs accelerated in response to pandemic demands, but most are still optimizing existing services and programs. This delivers clear benefits, such as cost savings and increased transparency, but government CIOs tend to confuse this type of digital ...
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Premium Research Nov 2024
... The metaverse is an immersive environment capable of rendering virtual entities and melding digital and physical systems, representing the next decade’s key convergent trend. This Impact Radar profiles 20 technologies and trends for product leaders to leverage in building a metaverse strategy. Overvi ...

Analyst(s):   Tuong Nguyen   |   Akhil Singh   |   Sean ONeill   |   Sid Nag   |   Alfonso Velosa   |   Annette Zimmermann   |   Kosei Takiishi   |   Marty Resnick   |   Vibha Chitkara   |   Dan Ayoub   |   Don Scheibenreif   |   Ray Valdes   |   Robin Schumacher   |   Evan Brown   |   Anushree Verma
Premium Research Sep 2025
... support direct-materials needs beyond Gartner’s Magic Quadrant for Source-to-Pay Suites. Market Differentiators Considerations for Technology and Service Selection Notable Vendors Gartner Research ...

Analyst(s):   Chaithanya Paradarami   |   Magnus Bergfors
Premium Research May 2025
... agreements is not advisable. Logistics leaders should instead use this research to develop proposals and negotiation tactics, balancing both cost and service to secure greater value in a transportation contract. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Sergio Coelho
Premium Research May 2025
... Software Solutions. This update helps I&O leaders understand the impact of this corporate transaction. Key Background Considerations for Technology and Service Selection Gartner Recommended Reading Gartner Research ...

Analyst(s):   Chandra Mukhyala   |   Rene Rodriguez   |   Jason Donham   |   Michael Hoeck
Premium Research Jun 2025
... With 80% of webinar attendees experimenting or piloting agentic AI, tech services leaders must capitalize on this trend to enhance their offerings and approaches. By aligning deployment strategies, timing, targeted departments and budget plans, they can seize opportunities. Failing to move now will create ...

Analyst(s):   Frances Karamouzis   |   Tom Coshow
Premium Research Jul 2025
... APIs are crucial to delivering AI applications and AI agents, enabling integration with other services, data and AI workloads. Innovation in AI architectures and capabilities has led to new standards, including MCP and A2A, that software architects must assess against established API formats. Overview ...

Analyst(s):   Gary Olliffe
Premium Research Jul 2025
... Customer service and support leaders are deploying customer-facing GenAI for the first time, opening the door to risks from hallucinated responses. This note outlines four maturity levels, each representing a common technique used to measure AI accuracy, helping leaders balance speed, cost and risk. ...

Analyst(s):   Daniel O'Sullivan
Premium Research Sep 2025
... Enterprise application vendors are rapidly introducing agentive AI services to drive cognitive work efficiencies. Enterprise applications leaders can maximize AI investment returns by fostering adaptive intelligence among employees and rationalizing technology portfolio sprawl with the adaptive intelligence ...

Analyst(s):   Matt Cain   |   Bern Elliot   |   Dan Wilson
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