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... Research Already a Gartner client? Pressure to implement generative AI solutions has renewed interest in knowledge management programs, but customer service and support leaders often face questions about the program’s impact. Use this research to tell a data-driven story about the value of knowledge management ...
Analyst(s): John Quaglietta | Patrick Quinlan | Jennifer MacIntosh
... Reactive workforce cost-cutting measures can negatively impact IT services and harm employee engagement and productivity. This research helps business and government CIOs manage workforce cost optimization initiatives that balance short-term cost efficiency with long-term workforce sustainability. Overview ...
Analyst(s): Lily Mok | Cesar Lozada | Jose Ramirez
... and experience a modest five-year CAGR of 0.6%. Business uncertainty and changing communication behaviors will cause enterprises to scrutinize UC service extension. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner Recommended Reading Gartner Research ...
... Supervisor coaching is a powerful tool for improving frontline efficiency and performance, but customer service and support leaders find that it’s often ineffective. Hunter Douglas empowers its supervisors with the training, feedback and time needed to dramatically improve its coaching’s impact. Case ...
... Access Research Already a Gartner client? Heads of I&O are expected to deliver resilient and cost-effective services using increasingly complex modern architectures. They must leverage GenAI to improve the efficiency and value of their observability platforms, enabling them to be more effective. Overview ...
... beyond narrow concerns about cloud sovereignty and data residency to assess risks to various technology stacks, such as the digital workplace, citizen service delivery, and sovereign AI. Insights at a Glance Issue Context Impact Brief “Explainer” Narrative Gartner Recommended Reading Gartner Research ...
Analyst(s): Dean Lacheca | Robert Stoneman | Arthur Mickoleit
... experience enhancement. To improve overall CX, chief supply chain officers must establish a VoC program that includes insight into the supply chain services and KPIs customers value. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
... research to assess these 3PLs when considering outsourcing their European logistics operations. Market Differentiators Considerations for Technology and Service Selection Notable Vendors Gartner Research ...
Analyst(s): David Gonzalez | Chris Kina | Matthew Beckett