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Premium Research Nov 2024
... to leverage RPO suppliers. Use the playbook to understand RPO models, evaluate fit for enterprise and hybrid RPO models, and prepare a proposal to share with the broader HR leadership and executive teams. When to Use Directions for Use Gartner Research ...

Analyst(s):   Nicole Paripurana   |   Caitlyn McDonough
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Research Nov 2020
... Application leaders responsible for digital commerce technologies must quickly adapt to changing customer buying habits to grow revenue and sustain market share. Overview Strategic Planning Assumptions Analysis A Look Back Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Sandy Shen   |   Jason Daigler   |   Mark Lewis   |   Penny Gillespie   |   Dayna Ford
Research Jun 2020
... of global unrest, solutions are needed to these problems more than ever. Here, we present Gartner’s model for assessing truth and promoting trust in shared content and goods, along with case studies from companies that are fighting back. Gartner Insights Abstract ...

Analyst(s):   Svetlana Sicular   |   Avivah Litan
Research Oct 2021
... exchange. CIOs driving digital transformation must understand the value of organizational data and apply data and analytics governance to succeed in data sharing and monetization. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Bettina Tratz-Ryan
Premium Research Oct 2024
... AI to enhance phishing and endpoint attacks. This note guides security and risk management leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Overview Methodology Gartner Recommended Reading ...

Analyst(s):   Peer Community Contributor
Announcement February 05 2024
... customers’ growing preference for self-service, many service and support leaders will experiment with new self-service capabilities in 2024. However, these service and support leaders face implementation challenges. Among the service and support leaders who cited self-service adoption as a priority in the survey ...
Blog Post June 23 2017
... consumers win with faster, better and cheaper products and services. True monopolies like Oracle in databases and Comcast for internet services do, in fact, have pricing power that can be abused. For consumers this is felt in the form of bad service and creeping charges on telecoms bills. For businesses ...
Announcement August 30 2023
... Customer Service and Support By 2028 Digital Customer Service, Conversational User Interfaces and Generative AI will Have the Biggest Impact on Customer Service and Support Strategies Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support ...
Premium Research Jan 2024
... Advancements in edge hardware and software are supporting the movement of more complex, scalable AI workloads to a broader asset base. Product leaders must differentiate in this maturing market by investing in emerging technologies that support new use cases and scalable business value. Overview Analy ...

Analyst(s):   Scot Kim   |   Nick Ingelbrecht   |   Eric Goodness   |   Wataru Katsurashima   |   Bill Ray   |   John Santoro   |   Thomas Bittman   |   Ray Valdes   |   Sylvain Fabre   |   Tuong Nguyen   |   Bart Willemsen   |   Danielle Casey   |   Menglin Cao   |   Akhil Singh   |   Alan Priestley   |   Vibha Chitkara
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