... Gartner First Takes Fresh insights on emerging trends Heads of I&O and IT procurement leaders should reassess their strategy, budget and contracts in response to Citrix’s shift to a credit-based licensing model. Enterprises can expect higher per-employee spending alongside more services within an ecosystem-based ...
Analyst(s): Stephen White | Stuart Downes
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... Manual contract handling creates legal bottlenecks and hidden financial risks that jeopardize vendor compliance and procurement agility. This note guides procurement technology leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology ...
... CSCOs must collaborate cross-functionally to move machine customers up the executive agenda as more B2B procurement teams adopt AI buying agents for critical buying and replenishment steps. This research shares a persona-led approach to help you analyze their distinct needs and pain points. Insights ...
... flexibility and available alternatives often determine negotiation leverage before sourcing begins. Integrated subcategory intelligence helps IT procurement teams identify dependencies and influence decisions before future options become constrained. Insights at a Glance Impact Actions Cautions How to ...
... negotiations with the vendor challenging. It has a complex and changing array of products and packaging that can be challenging to navigate. IT procurement should use this guide to find the correct Gartner insights for their stage of negotiation. Strategic Planning Assumptions Analysis Research Highlights ...
... Enterprise SaaS vendors rush to embed AI into legacy products, repackaging SKUs and raising costs without customer safeguards. Heads of IT procurement must negotiate nondiminishment protections, anchor AI spend to renewals and set test-to-launch governance to curb costs and protect long-term plans. ...
... Gartner First Takes Fresh insights on emerging trends IT procurement leaders must reduce exposure to AI supplier disruptions by mitigating concentration risk and preparing rapid migration plans. A recent U.S. federal court decision appears to restore a path to doing business with Anthropic, but broader ...
Analyst(s): Charity Hooper | Dawn Singer | Elisabeth Glass
... GC remain accountable for AI-related legal and compliance risks, but the controls that mitigate them are distributed across IT, security, data, procurement and AI teams. As AI adoption grows, GC must pressure-test four governance areas to identify control gaps before they create legal, operational or ...
Analyst(s): Stuart Strome | Alissa Lugo | Antonia Roesler
... selection now influences not only transformation outcomes but also the capabilities, knowledge and dependencies that remain afterward. Heads of IT procurement should evaluate DTBCS providers across outcome accountability, transformation fit and capability transfer. Insights at a Glance Impact Actions Cautions ...
Analyst(s): Mark Whitehouse | Luis Pinto | Sundar Viswanathan | Tom Sieber