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Premium Research Aug 2026
... Gartner First Takes Fresh insights on emerging trends Sales leaders should not revise technology roadmaps around Claudeforce. Its 37 prebuilt sales skills package largely existing Salesforce-Claude capabilities into a jointly managed experience intended to accelerate onboarding and adoption. Treat pilot ...

Analyst(s):   Steve Rietberg   |   Christopher Gamble   |   Dan Gottlieb   |   Paul Vignati   |   Adnan Zijadic   |   Wendy Butler-Mafuz
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Research Sep 2026
... client? Chief sales officers are under increasing pressure to translate AI potential into meaningful business outcomes while navigating changing buying dynamics and seller expectations. Refer to Gartner’s seven strategic themes to navigate the AI-driven changes that CSOs need to make to sales strategy, growth ...

Analyst(s):   Robert Blaisdell
Research Aug 2026
... Access Insights Already a Gartner client? Revenue technology is evolving rapidly, creating stack bloat that hinders sales execution. Sales operations leaders can improve performance by optimizing their revtech roadmaps, conducting frequent performance audits and shifting to agile product management to ...

Analyst(s):   Kelly Fischbein   |   Dawn Hubbard
Research Aug 2017
... Sales enablement platforms have emerged as a significant part of organizations' sales technology roadmaps. Before investing in these solutions, application leaders supporting sales should be aware of platform capabilities. Impacts Analysis Impacts and Recommendations Sales enablement solutions have drawn ...

Analyst(s):   Theodore Travis   |   Melissa Hilbert
Research Oct 2025
... Access Research Already a Gartner client? Many CSOs are quick to address poor seller performance with training to build seller skills, overlooking the mindset’s critical role. These insights help CSOs cultivate three mindsets — growth, resilience and risk tolerance — that improve quota attainment and ...

Analyst(s):   Colleen Giblin   |   Shayne Jackson
Premium Research Jun 2025
... Organizational changes and uncertainty cause B2B buyers to delay or make smaller purchases. To drive customer acquisition and account growth, B2B CMOs must develop content strategies that ease their buyers’ uncertainty and help them with change management. Gartner Research ...

Analyst(s):   Sharon Cantor Ceurvorst
Research August 08 2023
... in navigating dysfunction, chief sales officers (CSOs) inadvertently built a seller role that is too broadly scoped for the majority of sellers to handle. This free webinar reveals how CSOs and sales leaders should redefine the seller role of the future, increase sales productivity, reduce the scope of ...
Research Oct 2026
... Insights Already a Gartner client? Service providers are delivering mixed and confusing messages to an AI-hungry market resulting in lost sales opportunities. To improve sales effectiveness, providers must clearly differentiate the business and IT value of AI offerings and align messaging to the priorities ...

Analyst(s):   David Ackerman
Research Aug 2026
... Access Insights Already a Gartner client? Chief sales officers face revenue loss due to the invisible pipeline, where buyers form preferences before sales contact. To capture this revenue, CSOs must align with CMOs to identify missed pipeline and influence early buyer perception to capture demand before ...

Analyst(s):   Igor Marchal   |   Morgan Barnes   |   Greg Hessong
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