... service and support to uncover new opportunities to use AI for value creation and cost reduction •Redesign frontline agent roles to take advantage of AI-enabled ways of working AI is reshaping service and support, creating new opportunities to improve efficiency, reduce costs and deliver greater value. While ...
Analyst(s): Christopher Sladdin | Kim Hedlin
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... plan was created and centered on agility, governance, and value delivery. This initiative was internally led, with Gartner serving as a strategic enabler. By leveraging Gartner’s research, frameworks, peer network and the guidance of Executive Partner Steve Heck, the City accelerated digital delivery ...
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