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Research Nov 2020
... embracing the concepts of composability in the next stage of their digital business. Gartner’s 2020 Symposium Keynote addresses how composable business enables you to thrive in an accelerated digital future while dealing with uncertainty. Gartner Insights Abstract ...

Analyst(s):   Helen Poitevin
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Research Jul 2019
... Connected home device adoption is entering early mainstream and is led by VPA-enabled speakers. Technology and service providers should investigate service-related opportunities and buyer behaviors for connected home devices. Objective Report Highlight Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Jessica Ekholm
Research Jun 2020
... A maturity model enables asset-intensive companies (such as manufacturers or transportation) to transform from disconnected IT and operational technology management to integrated digital businesses. CIOs should use this framework to drive IT/OT alignment and eventual integration. Gartner Insights Abstract ...

Analyst(s):   Kristian Steenstrup
Complimentary Research April 07 2026
... strategically prioritize initiatives that maximize cost savings, revenue growth, and service quality. This structured approach to customer service AI adoption enables businesses to automate routine tasks, enhance agent performance, and create more meaningful customer experiences. Customer Service AI Use Case Assessment ...
Article April 30 2026
... accelerate your impact in the first 30, 60, 90 days and beyond. Save time and effort. Executive FastStart is practical, easy to use and prioritized to enable quick wins and progress your mid- and long-term goals. Plan and execute with detailed tools, roadmaps and benchmarks tailored to your situation and ...
... pressure on R&D leaders to stay ahead of trends and increase the commercial impact of new product development. Our analyst guidance and tools will enable you to make faster, smarter decisions in the areas that matter, execute quickly and build a high impact R&D function. Stay ahead of technologies and ...
... ways AI agents will change human behavior. Understand the impact, opportunities and risks of generative AI for retail leaders Generative AI is an enabler of specific use cases for retail and will improve the efficiency and accuracy of unified retail commerce operations. Explore 20 of the most prominent ...
... insights by function Audit Communications Customer Service Finance Human Resources IT Legal & Compliance Marketing Procurement Research & Development Risk Sales Strategy Supply Chain ...
Premium Research Aug 2024
... This Gartner Critical Capabilities report evaluates 17 recurring billing applications against five use cases. Sales operations leaders should use the ratings in this report to identify a shortlist of vendors for deeper evaluation. Overview What You Need to Know Analysis AppDirect Aria Systems BillingPlatform ...

Analyst(s):   Mark Lewis   |   Robert Anderson
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