In this annual edition of “Top Insights for the World’s Leading Executives,” we highlight how customer — and in turn, employee — expectations have changed in an environment of immediate access to products, services and information.

As expectations continue to rise, progressive functional leaders are seeking new ways to improve performance outcomes, drive innovation and transform their functions while still managing margins and costs.

Our insights pages highlight findings from our research and provide real-life examples of how functional leaders are successfully navigating the new world of heightened customer and employee expectations —from finding new ways to approach work flows to changing how they make targeted investments.

Complete the form below to receive the full 2017-2018 booklet or select the insights for your function.