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... Our expert guidance and tools enable faster, smarter decisions for leaders in every major area of an organization: Customer Service & Support Finance Human Resources Information Technology Legal, Risk & Compliance Marketing Product Mangement Research & Development Sales Supply Chain ...
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Research May 2026
... Access Insights Already a Gartner client? Sustained speed and adaptability in product and fusion teams come from well-governed autonomy, not tighter control. As IT, digital, and AI increasingly democratize, CIOs must balance between empowerment and autonomy to maintain alignment, manage risk, and deli ...

Analyst(s):   Chet Geschickter   |   Jamie Heyes   |   Jaime Capella   |   Remi Gulzar   |   Brandon Germer   |   Peter Skyttegaard   |   Tomas Nielsen
Research Dec 2025
... Gartner client? CRM sales platforms are a costly investment; yet, poor design, implementation, and adoption undermine their purpose of acquiring and growing customers, harnessing data, and maximizing sales productivity and competitive advantage. Reveal the hidden drivers that make CRM Sales deliver measurable ...

Analyst(s):   Guy Wood   |   Ilona Hansen
Research Oct 2025
... overpurchasing during the semiconductor shortage that ended in 2023 but will resolve in 2025, with distribution sales accelerating in 2026. From 2027 onward, distribution sales growth will outperform direct sales. Overview Table of Contents for Download Attachment List of Tables for Download Attachment Gartner Recommended ...

Analyst(s):   Masatsune Yamaji
Research Feb 2026
... Access Insights Already a Gartner client? Despite the majority of organizational spending occurring outside IT, most heads of EA only prioritize IT cost savings. Heads of EA should drive cost savings beyond IT by applying their unique expertise and enterprise perspective. Insights at a Glance Strategic ...

Analyst(s):   Duncan Robson
Research Jul 2025
... client? As sales operations functions continue to evolve to support sales, CSOs are evaluating their organizational structures and technology deployment strategies. This research will help CSOs learn which practices their peers are continuing or changing to meet growing demands on the sales function. ...

Analyst(s):   Antra Sharma
... Insights Voice of the Customer report Host your reprint Post to your website for lead generation Add to your sales enablement tools Strengthen client relationships Boost campaigns Engage channel and sales partners Support targeted campaigns Track, measure, adjust As needed, swap your reprints to align to evolving ...
Research Oct 2025
... Access Research Already a Gartner client? CSOs need to deliver sales forecasts that fuel strategic decisions without piling on administrative work. By teaming up with sales operations leaders to benchmark current practices against Gartner’s forecasting maturity model, CSOs can boost their forecasting ...

Analyst(s):   Brian Petty   |   Steve Rietberg
Research Jun 2025
... Access Research Already a Gartner client? Sales operations leaders must optimize seller headcounts to achieve revenue targets amid changing budgets and buyer requirements. To achieve this, leaders must triangulate across three sizing methods to rightsize their sales force. Gartner Research ...

Analyst(s):   Tyler Huguley   |   Brendan Condon
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