... HR Metrics Insights Technology and digitalization have enabled organizations to gather more data than ever. However, more data doesn't always equate to more actionable insights. To drive strategic HR operations, HR leadership must identify key HR metrics to track and report on. These HR metrics can influence ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... percent of service and support leaders surveyed reported pressure from executive leadership to implement AI – marking a sharp increase in urgency for AI‑enabled transformation. The Gartner survey of 321 customer service and support leaders conducted in October 2025 found leaders identified improving customer ...
... for Infrastructure & Operations gives you a custom, on-demand view of your function’s performance and maturity versus a benchmark peer group, and enables you to plot your improvement path. Gartner Magic Quadrant™ research helps you find best-in-class vendors of software solutions and services. Get real-world ...
... times more tokens per task than a standard GenAI chatbot, and can perform many more tasks than a human using GenAI. While lower token unit costs will enable more advanced GenAI capabilities, these advancements will drive disproportionately higher token demand. As token consumption rises faster than token ...
... research and peer benchmark data to inform KPIs and gain leadership buy-in. Explore profiles of tested approaches to solving business challenges that can enable smarter, faster decisions. Keep up on emerging topics and competitive trends with live and on-demand webinars that are SHRM and HRCI accredited. See ...
... leaders can gain actionable insights into applying AI for forecasting, procurement automation, logistics optimization, risk management and workforce enablement while advancing toward autonomous supply chain capabilities. Find the event that works best for you. AI skills and insights you’ll walk away with ...
... other big initiative, learning AI and turning it into a competitive advantage takes time. Shifting from AI curiosity to AI competence is how AI can enable marketers to better differentiate their brands.” “There are three stages to AI maturity: Curious: when you are building foundational AI literacy and ...
... with misalignment with customer expectations,” said Keller. “Rather than investing primarily in standalone chatbots, organizations should focus on AI-enabled service journeys that help customers resolve issues across digital and voice channels.” Customers also expect GenAI to help them complete tasks, not ...
... beyond productivity-led use cases, address stall points such as cost overruns and rigid team mindsets, and prepare for embedded AI assistants and AI-enabled simulation by strengthening data, talent, process and governance foundations. “Finance does not need to prove that it can use AI anymore,” said Steecker ...