... validated insights rather than isolated observations. Align: Enable cross-functional decision making Sensing alone is insufficient without cross-functional alignment. Product marketers play a critical role in synchronizing GTM leaders across sales, demand generation, product management and customer success ...
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... Access Research Already a Gartner client? Knowledge plays a foundational role in the successful delivery of both self-service and assisted service, and is now more critical than ever for AI success. Customer service and support leaders should use this tool to build a compelling business case for inves ...
... Knowledge management is more crucial than ever. Hybrid work requires reliable access to knowledge and GenAI requires reliable information. Without a well-articulated strategy and clearly defined framework, KM initiatives fail. Technical professionals can avoid KM failure by creating these resources. ...
... Access Research Already a Gartner client? Customer service and support leaders need to elevate their WFM function to better support service objectives in this SLA, AI-driven landscape. Use this research to optimize your WFM functions’ efficiency through strategic forecasting, AI adoption and enhanced ...
... Organizations are faced with evolving global trade dynamics, geopolitical instability and recession threats. This research will help D&A leaders respond to this scenario and position analytics and artificial intelligence teams as strategic partners to help optimize cost enterprisewide. Overview Introd ...
Analyst(s): David Pidsley | Edgar Macari | Andrés García-Rodeja
... While CHROs aspire for HR to be more data-driven, the use of people data to inform business decisions is often underutilized. Learn how The Coca-Cola Company’s people analytics function used decision-enabling tactics to help translate people analytics insights into decisions. Case Overview Problem Crit ...
... Organizations struggle to identify the most appropriate Conversational AI solution and development approach. Enterprise application leaders can use this report to align solution selection with organizational goals, ensuring maximum robustness, cost-effectiveness, and strategic value. Overview Introduc ...
... Organizations exploring retrieval-augmented generation often run into a critical readiness gap. Existing pipelines may not deliver fresh, context-rich enterprise data into their LLM. These insights show data engineers how to rethink ingestion, structure, quality and metadata for RAG-ready data pipel ...
... Amid pressure to increase pay transparency, organizations must improve pay equity to limit reputational, talent, and legal risks. To ensure pay decision makers prioritize pay equity, CHROs must help pay decision makers take ownership for pay equity by framing it as a means to drive performance. Overv ...