... integrated AI agents. Microsoft announced that a new prebuilt AI agent, the Sales Development Agent, embedded in Microsoft 365 Copilot, will be available in December 2025 with certain licenses and fees. The SDA improves sales productivity by automating repetitive SDR role tasks, such as lead qualification ...
Analyst(s): Alyssa Cruz | Dan Gottlieb | Bill Yetman | Robert Blaisdell | Greg Hessong
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... Access Insights Already a Gartner client? Sales operations is becoming increasingly crucial for boosting commercial performance and productivity as demand for analytics and technology rises. CSOs can leverage this research to craft a sales operations charter and align the organizational structure to ...
... Access Insights Already a Gartner client? CEOs are impatient for AI-driven growth and cost efficiency from supply chains that operate amid geopolitical, regulatory, and market shifts. Use the top CSCO predictions to challenge your AI, data, people, and ecosystem strategies as you craft an autonomous s ...
Analyst(s): Julia von Massow | Dana Stiffler | Danielle Torgerson | Lauren Wheatley | Vas Plessas | Aapo Markkanen | Simon Bailey | Pierfrancesco Manenti | Lloyd Jones | Ronak Gohel
... Our 2025 Gartner Signature Survey for heads of enterprise architecture identified a new, distributed operating model for EA. Heads of EA face significant challenges with architecture governance and the urgent need to upskill teams for AI adoption, balanced with the urgent need to drive cost and mode ...
... AI, yet Gartner predicts that 95% of research workflows will start with AI by 2027. The AI skills gap, not gaps in AI technology, is a top risk to sales productivity. CSOs must embed AI in workflows, reskill teams, evolve roles and drive adoption to stay competitive. Gartner Research ...
... Needed for Success Reconfigure your sales talent strategy for the virtual selling environment 74% of CSOs have recently or are currently updating their seller competency profiles for virtual selling and 61% of CSOs are already investing in new technology to enable virtual selling skills. Due to rapid ...
... Sales performance management solutions optimize an organization’s sales performance-related tasks, boosting efficiency, and offering deeper sales and financial insights. This note guides sales operations leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner ...
... Access Research Already a Gartner client? AI can ignite a new era of seller productivity and customer engagement, but it can also unleash chaos. CSOs need to be comfortable navigating this contradiction and stay focused on long-term success. Use this research to calibrate your AI ambition and objectiv ...
Analyst(s): Sandhya Mahadevan | Melissa Hilbert | Dan Gottlieb | Alyssa Cruz | Wendy Butler-Mafuz