... Advisory; Dean Vitté, Director, Advisory, Gartner Marketing and Communications teams have seen increasingly complex customer journeys and changing talent dynamics, plus organization-wide reorientation around digital-first customer strategy. As leaders are finding it harder to show their value, experts ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... of workers will leverage digital charisma filters to achieve previously unattainable advances in their careers. “Use AI to expand the neurodiverse talent pool. Create a policy to avoid inequalities from shadow use.” By 2027, the productivity value of AI will be recognized as a primary economic indicator ...
... of respondents. Gartner clients can learn more in: Top Digital Investments to Offset Profit Pressure From Inflation and CFOs Prioritize Spending on Talent, Digital Amid Recession Risk. CFOs and finance leaders can participate in Gartner research and get complementary access by joining the Gartner Research ...
... customer service and support leaders to reduce customer effort, optimize service channel strategy, and hire, develop and retain high-potential frontline talent. Kelly Blum
Gartner
kelly.blum@gartner.com ...
...
Peter Hinssen, Author, Entrepreneur and Expert on Disruptive Innovation
Rick Mercer, Comedian, The Rick Mercer Report
Patty McCord, Former Chief Talent Officer, Netflix
CIO Experience Guest Speakers:
Susan Greenfield, Expert on the Human Mind and Renowned Brain Researcher
Bruce Kirkby, Photographer ...
... support leaders to design an optimal service channel strategy; measure and reduce customer effort; and hire, develop and retain high-potential frontline talent. Gloria Omale
Gartner
gloria.omale@gartner.com
...
... Karen Brown and Gartner VP Analyst Roger Williams Gartner Keynote: “Unhiding Diversity and Inclusion Beyond the Checkboxes that Drives Innovation and Talent Retention” with Gartner Senior Director, Advisory, Michelle Bazargan Guest Keynote: “The New Playbook for Leaders” with Captain L. David Marquet, USN ...
... Tomorrow’s winners will be those who proactively manage disruptions, allowing them to transform and adapt their organizations to win the competition for talent, balance effectiveness with efficiency and drive revenue growth.
At the Gartner CSO & Sales Leader Conference, sales leaders and their teams will ...
... support leaders to design an optimal service channel strategy; measure and reduce customer effort; and hire, develop and retain high-potential frontline talent. More information is available online at www.gartner.com/en/customer-service-support. Follow news and updates from the Gartner Customer Service & Support ...