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Kochi, India, November 29, 2023

Gartner IT Symposium/Xpo 2023 Kochi: Day 2 Highlights

We are bringing you news and highlights from Gartner IT Symposium/Xpo, taking place this week in Kochi, India. Below is a collection of the key announcements and insights coming out of the conference. You can read the highlights from Day 1 here.

On Day 2 from the conference, we are discussing the Gartner top strategic predictions for 2024 and beyond, the findings of Gartner’s Board of Directors survey, how culture hacks can be used to transform corporate culture, and exploring the impact of machine customers on businesses. Be sure to check this page throughout the day for updates.

 

Key Announcements

Signature Series: Top Strategic Predictions for 2024 & Beyond: The Year Everything Changed

Presented by Gene Alvarez, Distinguished VP Analyst, Gartner

In 2023, generative artificial intelligence (GenAI) unleashed massive creativity and productivity potential. This was the first full year with GenAI at the heart of every strategic discussion. In this session, Gene Alvarez, Distinguished VP Analyst at Gartner, unveiled several predictions that will demonstrate how GenAI can pervade any topic.

Key Takeaways

  • In 2026, 30% of workers will leverage digital charisma filters to achieve previously unattainable advances in their careers. “Use AI to expand the neurodiverse talent pool. Create a policy to avoid inequalities from shadow use.”

  • By 2027, the productivity value of AI will be recognized as a primary economic indicator of national power. “AI is part of national strategy and shifts the labor power balance.”

  • By 2027, 25% of Fortune 500 companies will actively recruit neurodiverse talent across conditions like autism, ADHD and dyslexia to improve business performance. “Neurodiversity offers a competitive advantage of unique skill sets and viewpoints that drive innovation.” 

  • By 2026, 50% of G20 members will experience monthly electricity rationing, turning energy-aware operations into either a competitive advantage or a major failure risk. “The future of electricity is not ‘always on.’ Electricity demand is growing but on brittle infrastructure.”

  • By 2027, GenAI tools will reduce modernization costs by 70% by explaining legacy business applications and facilitating faster replacements. “Large language models will understand legacy codes better and GenAI assisted coding will reduce replacement effort.”

Culture Hacks to Improve Hybrid Workplace Adoption and Efficiency

Presented by Gavin Tay, VP Analyst, Gartner

Many organizations have begun implementing hybrid work, but some are struggling to motivate employees to come to the workplace. In this session, Gavin Tay, VP Analyst at Gartner, discussed how culture hacks can be used to change corporate culture, emphasizing the importance of beginning with small things that are easy to change rather than trying to change everything at once.

Key Takeaways

  • “A culture hack is exploiting a single point where a culture is vulnerable to deep change.”

  • “Don’t aim to be comprehensive, changing everything at once, rather aim to find one access point where culture is vulnerable to change, and exploit that.”

  • “Use rules, scripts, low-code/no-code to automatically perform routine tasks in the same way an employee would.”

  • “Multiple users can interact on the same virtual canvas simultaneously. Design culture hacks that help people work synchronously and asynchronously, no matter where they’re located.”

  • “Identify and eliminate technical issues that create digital friction.”

Board of Directors Survey 2024 — Return to Growth

Presented by Partha Iyengar, Distinguished VP Analyst, Gartner

After the pandemic, as boards have become more involved in executive decision-making, it is crucial for executive leaders to comprehend and be in agreement with board objectives and expectations. In this session, Partha Iyengar, Distinguished VP Analyst at Gartner, shared insights from the 2024 Gartner Board of Directors Survey to help chief iInformation officers (CIOs) and executive leaders gain a better understanding of their board's priorities.

Key Takeaways

  • “The 2024 Gartner Board of Directors Survey shows that 58% of boards expect to increase their risk appetite to drive business growth through 2024.”

  • “CIOs must understand the qualities of good and bad risks and establish an ongoing security program that is both effective and maintains a balance between protection and the need to run the business.”

  • “Fifty-six percent of boards intend to increase or accelerate their investments in digital business, while forty-two percent plan to maintain their current pace of investment.”

  • “Boards are seeking to invest in technologies that will promote digital business and enterprise success. Forty-eight percent of board directors view artificial intelligence (AI) and machine learning (ML) technologies as crucial for achieving digital business success within their organization.” 

  • “Security and risk management was the second-highest priority among technologies, with 38% selecting it as an area for investment.”

CIOs Must Choose a Path Now for Machines as Customers

Presented by Ganesh Ramamoorthy, Managing Vice President, Gartner

Billions of machine customers are headed your way. But what tangible steps can be taken to get this moving in organizations? In this session, Ganesh Ramamoorthy, Managing Vice President at Gartner, shared insights and actions to help CIOs meet this trillion dollar opportunity.

Key Takeaways

  • “Machine customers are already among us and will represent trillions of dollars in opportunity. Start to really think about what this means for your business, or watch as others leap ahead.”

  • “It’s tempting to see this whole idea as some far off future thing that only huge companies will be able to create and control their own machine customers. But that isn’t the case.”

  • “Machines won’t need the same user interface as humans – it will be very different. By 2028, machine customers will render 20% of digital storefronts obsolete.”

  • “Making machines that buy from others will be the hardest path, because you’ll have to connect to a business ecosystem where a machine could choose from multiple suppliers. Many are reluctant to share information on a platform with their competitors, which is what is needed.”

  • “If you’re in the public sector, you might be asking what relevance are machine customers to me? The answer might surprise you. Think about all the physical devices you use and all the organizations you do business with.”

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