... of legal services needed to get work done, the ratio of in-house and outside counsel expenses, the ratio of generalists and specialist lawyers, and talent needs in-house may all require significant change to ensure GenAI platforms are successfully implemented. “New technologies can fundamentally change ...
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... designing an optimal service channel strategy; measuring and reducing customer effort; and how to hire, develop and retain high-potential frontline talent. Follow news and update from the Gartner Customer Service & Support Practice on X and LinkedIn using #GartnerCSS. Members of the media can find additional ...
... The market opportunity arising from broad technology changes is creating a digital business opportunity that is forcing a restructuring in strategy, talent, portfolio and organization within services providers," said Susan Tan, research vice president at Gartner. "In the past 12 months service providers ...
... with smart machines, seeking technology expertise IT often doesn't have.
“You must build talent for the digital organization of 2020 now. Not just the digital technology organization, but the whole enterprise. Talent is the key to digital leadership. Build credibility and build the two-speed organization ...
... plastic pollution, but it has reminded them of the power of nature.”
Talent Shortage: “Shortfalls of tiny amounts of the most critical skills could corrode or destroy market positions. The big battle moving forward will be around talent development.”
Gartner Newsroom ...
... This helps blend enforcement and persuasion.” “Hire a mix of internal and external talent to more broadly apply AI in your organization. More mature organizations get there and stay there through adept use of talent flexibility.” “Software engineering and AI must have formal interconnections, so link ...
... expectations have shifted over the past few years, many organizations have been activating their employee value propositions (EVPs) to attract and retain talent. In this session, Keyia Burton, Senior Principal, Advisory, Research, Gartner explored how HR leaders can address stakeholder and process barriers ...
... the conference. On Day 1 from the conference, we are highlighting the Opening Keynote, how to navigate workplace change, leadership development, and talent management for core performers. Be sure to check this page throughout the day for updates. Key Announcements Gartner Opening Keynote: Gartner HR Research ...
... Analyst, Gartner Governments recognize the opportunity to boost efficiency through technology, but struggle to execute due to traditional barriers like talent, funding and risk aversion. In this session, Dean Lacheca, VP Analyst at Gartner, explained how CIOs can align efficiency goals with AI and automation ...