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Premium Research Aug 2025
... Hyper-synthetic data (HSD) will redefine AI services by enabling improved application, analysis and model development at scale. Tech service leaders must revamp their current development processes, partnering with HSD experts, or risk being outpaced by agile niche vendors in this high-stakes race. Overview ...

Analyst(s):   Ben Fieselmann
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Research Oct 2025
... Salesforce renewals are complex and require a strategic approach due to new AI products, frequent repackaging, pricing changes, and credit-based pricing models. Sourcing, procurement and vendor management leaders must leverage this five-phase approach to optimize renewal preparation and negotiation. When to ...

Analyst(s):   Ciaran Hudson   |   Matthew Higgins   |   Hannah Decker   |   Rebecca Martin
Webinar On-Demand
... technology activities are shifting outside traditional IT through cloud, SaaS and business-led initiatives, making it essential to rethink delivery models. Join this complimentary Gartner CIO webinar to hear the latest insights on repositioning IT as a strategic partner, one that anticipates business ...

Analyst(s):   Monika Sinha
Article February 02 2026
... acumen, strategic vision and technological expertise — balancing business value with AI innovation across the organization. Without this role, operating models stall and organizations get stuck in the “productivity trap,” unable to scale AI for real impact. What sets AI leaders apart: Skills, responsibilities ...
Article August 12 2026
... low-creativity tasks while supplementing high-effort strategic planning. Hyper-synthetic data overcomes the limits of real-world data, allowing for faster model development and greater innovation. Empower teams with targeted innovation to drive results. Moderate-benefit innovations — such as competitive and ...
Article September 24 2026
... actions at machine speed. September 24, 2026 The governance gap is the real agentic AI risk Organizations are approaching agentic AI with governance models designed for traditional software and human decision making. The problem is that AI agents do not simply generate content. They can execute multistep ...
Premium Research Oct 2025
... and curriculum management market is evolving rapidly as institutions strive to advance technologies that support academic operations and new business models. Higher education CIOs can use this Market Guide to explore the market direction, evolving trends, and key developments. Overview Market Definition ...

Analyst(s):   Robert Yanckello   |   Tony Sheehan
Research Oct 2025
... service delivery — automating tasks, reducing headcount, and compressing timelines. Yet, most contracts remain anchored to outdated, FTE-heavy pricing models. Sourcing leaders must use a strategic framework to capture AI-driven efficiencies through pricing resets, productivity baselines, and commercial guardrails ...

Analyst(s):   Luis Pinto   |   Katarzyna Fonteyn   |   Jaideep Thyagarajan
Research Apr 2025
... of UC service extension while office realignment initiatives will boost group video collaboration behaviors. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner Recommended Reading Gartner Research ...

Analyst(s):   Megan Fernandez   |   Ajit Patankar   |   Nitin Narang   |   Brian Doherty
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