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Premium Research Feb 2025
... shifts continue to disrupt retail banking and redefine the value banks provide. Retail banking CIOs can use our top technology trends to expand business models and improve efficiency, while managing IT complexity and third-party risks to maintain trust and compliance. Overview What You Need to Know Gartner ...

Analyst(s):   Priyanka Shukla   |   Chris Regan   |   Peter Ryan   |   Pete Redshaw   |   Debbie Buckland   |   Jeff Casey   |   Vatsal Sharma
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Premium Research Jan 2025
... trillion in constant U.S. dollars, with an expected constant currency five-year CAGR of 8.8% through 2028. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner Recommended Reading Note 1: Argentina and Türkiye — Forecast Estimates Note 2: Miscellaneous Gartner ...

Analyst(s):   Shivani Palepu   |   Pankaj Verma   |   Jeff Casey   |   Daniel Snyder   |   Peter Kjeldsen   |   Jonathan Rivera   |   Rika Narisawa   |   Marc Halpern   |   Arjun Boparai   |   Debbie Buckland   |   Inna Agamirzian   |   Simon Cushing   |   Gregor Petri   |   Alexander Hoeppe   |   Marlena Brown   |   Sandeep Unni   |   Deborah Neitz Daily   |   Nicole Foust   |   James Ingham   |   George Sellner
Research Nov 2020
... choosing software products to manage revenue and customer service, utility CIOs must address new requirements resulting from changing utility business models during energy transition. This Market Guide provides insights on utility billing and customer service systems. Overview Strategic Planning Assumption ...

Analyst(s):   Zarko Sumic   |   Ethan Cohen
Research Jul 2017
... optimize their approach to cloud computing. Key Challenges Introduction Analysis Align Cloud Benefits and Goals With the Appropriate Mode Rethink Support Models While Using Hybrid IT and Bimodal Principles Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   David Smith
Research Jan 2021
... Customer service organizations face 10 dilemmas as they rethink their operations to show resilience to current and new digital business models. Application leaders for customer service must develop a three-year roadmap to deliver high-impact business outcomes and superior experiences. Overview Strategic ...

Analyst(s):   Emily Potosky   |   Sarah Dibble   |   Customer Service and Support Research Team   |   Magnus Revang   |   Jim Davies   |   Jim Robinson   |   Deborah Alvord   |   Brian Manusama   |   Pri Rathnayake   |   Steve Blood   |   Nadine LeBlanc   |   Bern Elliot
Research Apr 2019
... take this assessment to get a baseline of IT’s contribution to business strategy and build a roadmap to improve the effectiveness of its operating model in realizing enterprise strategic goals. Overview What It Is What You Get Recommended by the Authors Gartner Insights Abstract ...

Analyst(s):   CIO Research Team
Research Dec 2017
... ambitions for digital innovation, many are optimizing big digital innovation portfolios. Transformation leaders are designing radically new operating models to better scale innovations. This research will help CIOs set aggressive milestones for their digital strategies. Analysis What You Need to Know Strategic ...

Analyst(s):   Simon Cushing   |   Rich McAvey
Research Apr 2021
... Access Insights Already a Gartner client? With more IT organizations adopting a remote/hybrid work model, CIOs are asking: Do we need to change pay practices to effectively attract and retain IT talent in this new environment? This research advises CIOs on how to ensure competitive pay practices and ...

Analyst(s):   Lily Mok
Premium Research May 2020
... Insights Already a Gartner client? Support from third parties can accelerate the success of data literacy training programs, offering new delivery models and platforms. Data and analytics leaders should select from a portfolio of commercial and academic providers both for their current expertise and ...

Analyst(s):   Debra Logan   |   Donna Medeiros   |   Alan D. Duncan
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