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Research Apr 2026
... As AI technologies mature, CHROs face both an opportunity and an urgency to redefine the value recruiters deliver to both candidates and the business. This guide will help you redesign the recruiter job for the AI era and support recruiters through the change. Insights at a Glance Strategic Planning ...

Analyst(s):   Jamie Kohn   |   Jackie Watrous   |   Trupti Raipure   |   Katie Sutherland
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... Gartner for Customer Service & Support Leaders Accelerate outcomes with AI-powered tools, on-demand insights and interactive experiences. Top questions from customer service and support leaders — and how we answer them What business outcomes can AI drive for customer service? Deliver high-value interactions ...
Premium Research Nov 2024
... AI-driven interaction technologies, user-machine interfaces and environmental sensing are enhancing wearables. This Impact Radar profiles 17 technologies and trends product leaders can leverage for health-focused and other wearables that are intuitive and sustainable. Overview Strategic Planning Assumptions ...

Analyst(s):   Ben Lee   |   Alizeh Khare
Premium Research Sep 2025
... their leadership, their role and their effectiveness. These are the top cybersecurity questions CISOs pose to Gartner, with trusted insights and guidance to navigate today’s most critical and complex cybersecurity challenges. Strategic Planning Assumption Analysis Research Highlights Gartner Recommended ...

Analyst(s):   Alicia Booker-Carney   |   Meghan Hollis   |   Tiffany Taylor   |   Craig Porter   |   Niyati Daftary   |   Mia Yu
Article July 22 2026
... maintain relevance and prevent technology from outpacing workforce skills, sales operations must adapt how it supports the enterprise.” You might also like this webinar: Leadership Vision: Sales Operations & Enablement in the AI Era 6 critical elements of sales operations strategic planning Sales operations ...
Research Feb 2026
... Insights Already a Gartner client? A new-to-role CIO with a technology background will have to learn a very different set of disciplines for technology delivery. To successfully execute in this role, the CIO must address the challenges of a more strategic role, manage the business side of IT and build partnerships ...

Analyst(s):   Joseph Provenza
Research January 22 2026
... Gartner Customer Service & Support Connect Highlights Explore the top insights from key sessions from the 2025 Customer Service and Support Connect in Denver, CO. Discover top highlights from the 2025 Gartner Customer Service and Support Connect, where service and support leaders gathered to explore ...
Research Nov 2025
... Access Insights Already a Gartner client? This data reveals the relative mind share of chosen technology areas and vendors through five quarters of end-user inquiry trends and topics by job role, buyer decision stage, region, industry sector and organization size. Table of Contents List of Tables List ...

Analyst(s):   Rahul Yadav
Premium Research Jan 2025
... topics. Overview Strategic Planning Assumptions Analysis The Impact Radar Emerging Technologies or Trend Profiles Definition: Sample Vendors Range: 0 to 1 Year Mass: High Recommended Actions Gartner Recommended Reading Definition: Sample Vendors Range: Now Mass: Very High Recommended Actions Gartner Recommended ...

Analyst(s):   Tuong Nguyen   |   Danielle Casey
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