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... market segment. Industry Telecommunications Revenue Approx. $12.4B Employees > 20,000 Related Gartner resources Unlock Top CPO Priorities for 2026 Top 10 Strategic Technology Trends for 2026 Your Guide to Winning the AI Vendor Race ...
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Premium Research May 2025
... Emerging technology trends and market disruptors are crucial to maintaining a competitive edge. Data and analytics leaders and their teams should use this quarterly research to stay informed, anticipate technology trends, and prepare effectively to succeed in a rapidly evolving technological landscape ...

Analyst(s):   Akash Krishnan   |   Rita Sallam   |   Ramke Ramakrishnan
Research Jun 2025
... a Gartner client? The most important service and support technology trends for 2025 center around three themes: digital-first service delivery, the value of analytics and enabling agents. This research highlights major trends in the technology landscape for customer service and support leaders. Overview ...

Analyst(s):   J.J. Moncus
... AI Leaders Practice. Dr. Searle's main coverage areas include Generative AI, technology innovation, emerging technology trends (including the annual Top 10 Strategic Technology Trends research), the role of the Chief Technology Officer (CTO) and innovation strategies, programs and labs. Previously, she ...
Complimentary Research April 30 2025
... improvement and stay competitive. Strategic Integration: Successful CMOs are adopting proven strategies from top-performing brands, integrating these approaches to enhance their own marketing efforts and drive results. These trends highlight a shift towards more strategic, data-driven, and competitive approaches ...
Research Feb 2021
... Gartner identifies the top technology trends shaping the higher education industry in 2021, highlighting the impact on IT organizations. Higher education CIOs should weigh our recommendations in light of these trends as they shape their IT strategy and priorities. Overview What You Need to Know Changes ...

Analyst(s):   Glenda Morgan   |   Jan-Martin Lowendahl   |   Robert Yanckello   |   Terri-Lynn Thayer   |   Tony Sheehan
Premium Research Mar 2024
... We summarize the top 10 trends for CSP CIOs across their key priority areas: operating model change, growth, efficiencies, platforms and scaling new technologies. CIOs should use this research collection to fine-tune their technology strategies for 2024. Analysis Research Highlights Gartner Recommended ...

Analyst(s):   Amresh Nandan
Premium Research Nov 2024
... the midst of several parallel technology initiatives, such as maturing IT to cloud-native platforms, implementing microservices architectures and extending agile across operations. It is important for CIOs to refine their tech strategy, looking at the top technology trends in 2025. Overview What You Need ...

Analyst(s):   Enrique Hernandez-Valencia   |   Susan Welsh de Grimaldo   |   Kosei Takiishi   |   Will Rice   |   Peter Liu   |   Peter Kjeldsen   |   Khurram Shahzad   |   Alan D. Duncan   |   Mounish Rai   |   Amresh Nandan
Premium Research Apr 2026
... informed technology investments that strengthen resilience and sustain competitive advantage, CIOs need a view of which technology markets their peers and competitors are tracking, and whether those markets are actually investment ready. This note shortlists and analyses high-interest technology markets ...

Analyst(s):   Meghna Joshi   |   Milind Govekar
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