Learn how Lumen Technologies, Inc. transitioned from bespoke solutions to standardized managed services. By shifting internal mindsets and operational frameworks, Lumen successfully unlocked scalable growth in underserved down-market segments.
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Client Story
Standardizing for Scale: Lumen’s Shift to Reshape Product Delivery
Partnering with Gartner, Lumen validated an industry-wide shift and executed a "soup to nuts" operational transformation. Leveraging analyst inquiries, the team rebuilt internal delivery processes and reframed mindsets to view standardization as a value-driver. Ultimately, these new repeatable offerings enabled Lumen to launch affordable solutions that unlocked a highly underserved down-market segment.
Mission-critical priority
Ethan Blodgett, VP of Product Management at Lumen, needed to transition customized managed services into standardized, repeatable solutions to address shifting market demands.
How Gartner helped
Gartner validated the shift to standardized services and provided frameworks to execute an end-to-end internal transformation from soup to nuts.
Business impact
Lumen successfully transitioned to repeatable managed services and launched affordable solutions to capture a highly underserved down-market segment.
Industry
Telecommunications
Revenue
Approx. $3.4B
Employees
> 20,000
