... digital business via sharing main technology building blocks and enabling digital business models. Application leaders can guide their organizations’ digital initiatives by developing a business model roadmap from digital commerce to digital business. Overview Strategic Planning Assumptions Introduction ...
Analyst(s): Sandy Shen | Mike Lowndes | Jason Daigler
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... lower customer effort and higher derived value. Applications leaders in field and customer service must consolidate technology strengths across both areas to remain relevant. Overview Strategic Planning Assumptions Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...
... cases for generative AI in the telecom industry against value and feasibility. CSP CIOs can use this to start a strategic conversation to help guide investment decisions in this technology. Gartner Recommended Reading Note 1: Definitions of the Scoring Scale Gartner Insights Abstract ...
... cost while facing down strong forces of challenge and change. Water utility CIOs should invest in technologies with the dual focus of optimizing performance and transforming the business. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...
... buying channel for many organizations. Application leaders responsible for digital commerce technologies must quickly adapt to changing customer buying habits to grow revenue and sustain market share. Overview Strategic Planning Assumptions Analysis A Look Back Gartner Recommended Reading Gartner Insights ...
Analyst(s): Sandy Shen | Jason Daigler | Mark Lewis | Penny Gillespie | Dayna Ford
... A CRM customer engagement center is a strategic, long-term investment aimed at enhancing the overall service experience. This research helps customer service and support technology leaders analyze offerings and plan to adopt the best-fit CRM CEC for their organizations. Overview Introduction Analysis ...
... Disruptive crises, like COVID-19 and economic downturns, often lead to inaction and short-term thinking that undermines strategic priorities. Enterprise architecture and technology innovation leaders, including CTOs, must lead their organizations through these disruptive times of uncertainty. Overview ...
... comprehensive understanding of the new business models, technologies, ecosystems and nontraditional competitors reshaping the industry. CIOs can use Gartner’s new taxonomy to make better-informed investment decisions and deliver new value. Overview Strategic Planning Assumptions Analysis Gartner Recommended ...
... cost-conscious shipping industry, Odfjell ensures maximum business value from its technology investments through its prioritization processes. This case study illustrates how CIOs can work with business partners to invest strategically. Overview Solution Highlights Challenge Business Context Results Recommendations ...