... We recently deployed our 2026 Technology Trends Survey for Customer Service and Support. In the report below, we share insights about service and support leaders’ channel strategies, use of agentic AI, and adoption of agentic AI-friendly platforms. Insights at a Glance Issue Impact More Detail Contributors ...
Analyst(s): Daniel O'Sullivan | Kim Hedlin
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... Access Insights Already a Gartner client? Passive dashboards fail to prove AI ROI. To secure renewals, tech CEOs must proactively send value reports directly to buyers to show AI’s continuous learning and increased capabilities. Regularly communicating this value increases retention and customer lifetime ...
Analyst(s): Elisabeth Torres-Schulte | Raymond Paquet
... Access Insights Already a Gartner client? Adaptive project management and reporting tools automate continuous delivery and help organizations make data-driven decisions. This research evaluates 11 vendors that offer these technologies that enable organizations to manage an accelerating pace of change ...
Analyst(s): Daniel Stang | Woojin Choi | Peter Clegg | Zainab Ali | Jennifer Jackson
... Amazon Web Services is the largest cloud services provider, yet it’s sometimes perceived in the market as behind its main rivals in the critical AI race. CIOs must assess how AWS’s AI and broader capabilities can help them deliver the solutions they need to drive better business outcomes. At a Glance ...
Analyst(s): Thornton Craig | Sandeep Unni | Barry Murphy | Justin Tung | Domenico Scriva | Alex Coqueiro | Jason Wong | Craig Lowery | Lydia Leong
... Schneider Electric Wins 2022 Supply Chain Award Adaptive ML-driven “self-healing” supply chain saves 100+ million EUR. Congratulations to Schneider Electric, winner of the 2022 Supply Chain Award for Process or Technology Innovation. Schneider deployed a “self-healing” supply chain platform that saved ...
... Top CIO actions in response to Coronavirus (COVID-19) CIOs need to increase resilience against future disruptions, and prepare for rebound and growth. Gartner insights and research aim to help CIOs to not only respond to the emergency outbreak of COVID-19, but also demonstrate leadership to increase ...
... Q1 2025 The Chief Sales Officer Quarterly Actionable insights for forward-thinking sales leaders A CSO's role is pivotal in shaping both immediate victories and lasting success. In this issue, we provide you with actionable insights and strategies needed to excel in the short term while building a robu ...
... Access Insights Already a Gartner client? Chief audit executives can improve audit reporting by applying GenAI to distinct reporting tasks, supplying structured inputs and relying on dedicated technical specialists and auditors who work together to design, test and refine pilots. Insights at a Glance ...
... back-office applications. CIOs evaluating Workday as a strategic fit should assess its applications along with its overall platform, AI, data and analytics, and infrastructure capabilities. At a Glance Overview AI Position Noteworthy Events, Key Initiatives and Activities Top Strengths and Challenges ...
Analyst(s): Chris Pang | Dennis Gaughan | Greg Leiter