Information Technology

The Gartner Predictions for 2023: The Top Customer Experience Trends

UPCOMING December 02, 2022
| 11:00 a.m. EST | 1 hour

Customer experience (CX) continues to be a hot topic as enterprises wrestle with disruptions stemming from new business priorities and changing customer expectations. Join this complimentary panel discussion as Gartner CX experts explore key trends and recommendations that will help you shape your CX strategy for 2023.

  • Identify key trends that will impact customer experience (CX) in 2023

  • Explore key predictions to support your organization’s CX strategic plans

  • Determine actions you can take to get your CX initiatives ready for 2023

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Hosted by

Don Scheibenreif

Distinguished VP Analyst


Leah Leachman

Sr Principal Analyst


Deborah Alvord

Sr Director Analyst

Maria Marino

VP Analyst

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