The COVID-19 pandemic brought a new and accelerated set of challenges for financial service organisations. Technology leaders face a number of increasing pressures, including a call for solutions that better support customer expectations, demands from internal stakeholders to do more for less; and the need to navigate the opportunities and threats posed by a rising tide of fintechs. This complimentary webinar utilizes insights from Gartner’s survey of consumer banking customers before and during the pandemic. We also cover the perception and needs of financial services internal business partners, to explore the challenges that financial services leaders face and examine approaches and strategies for how best to respond.
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