Customer Service and Support
As the technology landscape rapidly advances, customer service and support (CSS) leaders must make difficult investment decisions. Gartner helps CSS leaders inform their decisions by highlighting value and adoption trends among 51 established and emerging technologies. This complimentary webinar will help CSS leaders review core service objectives, and understand customer preferences and behaviors. You also learn how to conduct a thorough market scan to select and prioritize technologies for investment.
Return to this web page to watch the webinar. Contact us at gartnerwebinars@gartner.com with questions about watching.
Lauren Villeneuve
Director, Advisory
Connor Seidenschwarz
Principal, Research
Bern Elliot
Distinguished VP Analyst