The Gartner benchmark validated that we were receiving competitive pricing for the service levels we expected. The benchmark was useful in paving the way for our contract extension.
Michael Gold
Director, European Services, Amway (Germany)
Gartner Consulting | FOR YOUR IT INDUSTRY

Gartner Consulting makes extensive use of Gartner Research in our solutions and engagements across multiple industries.

High Tech & Telecom Providers (HTTP)

The HTTP industry continues to experience unprecedented change — technology paradigms such as cloud computing are forcing companies to rethink business models and ecosystems. This change is blurring market boundaries creating hyper-competition from both traditional and non-traditional competitors. Customers are demanding more and improved services at lower prices with shorter time-to-market. HTTP firms have global reach, hence they undertake M&As to enter new markets and access new capabilities.

In addition to rapidly evolving markets, costs optimization remains a priority thus complex processes and legacy IT systems require urgent and radical re-engineering. HTTP executives need to be bold - they must accelerate their firm's pace of innovation while aggressively reducing operational costs. Leveraging Gartner's unique industry positioning - sitting objectively between buyers and sellers of technology - we assist HTTP clients to sharpen competitive market strategies while optimizing their enterprise IT operations.


We understand the key issues you are facing.
HTTP Market Oriented Issues
  • Where are technology markets headed?
  • What customers needs are going unmet?
  • What technology solutions address market demand and customer needs?
  • Who is the competition and how do they compete?
  • What differentiators are sustainable & difficult to replicate?
  • What are the technology & business model innovations?
  • What partners, channel and acquisitions are needed ?
HTTP Operational Issues
  • What is needed to align business and IT strategy, thereby balancing quality, service and speed with cost efficiency?
  • What core capabilities & processes can be technology enabled to improve efficiencies and customer experience?
  • What legacy IT systems and support processes can be simplified?
  • What agile business and IT organization and governance mechanisms enables an agile business structure?


We have the data, tools and capabilities to help.
  • Dedicated research providing insight and data into a wide-range of technology markets, vendors & buyers with global reach
  • Strategic frameworks and market models to rapidly evaluate complex market dynamics in areas such as demand modelling, competitive assessment, channel evaluation, customer segmentation, M&A support, partnerships/alliances
  • State-of-the art Enterprise Architecture Models driven by thorough analysis (e.g. total cost of ownership, business alignment)
  • IT Cost Optimization with tangible costs savings: Business Demand, Extended Internal Factory, Sourcing and Performance
  • Legacy IT Systems Simplification Models (e.g. BSS/OSS) through portfolio rationalization and application consolidation
  • Program Management Services for complex global transformation initiatives (e.g. Fixed/Mobile Integration, Single IT)