Maturity Model for Enterprise Collaboration and Social Software

Archived Published: 14 June 2011 ID: G00213722


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Effective use of collaboration and social software is increasingly a concern of senior executives. As they come to expect bigger impacts from large investments, it will become less of a discrete concern and more one that they consider when making plans for enterprises strategy and infrastructure.

Table of Contents

  • Analysis
    • Five Levels of Maturity
      • 1. Reactive
      • 2. Basic
      • 3. Emerging
      • 4. Expanded
      • 5. Pervasive
    • Collaboration and Social Software Maturity Disciplines
  • Recommended Reading
© 2011 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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