Total Cost of Ownership of Mobile Devices: 2012 Update

Archived Published: 20 March 2012 ID: G00229907


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Gartner has identified common usage patterns and support styles for mobile devices, and has estimated the total cost of ownership for each.

Table of Contents

  • Analysis
    • Use Patterns and Support Scenarios
      • Platform Support Level
      • Appliance Support Level
      • Concierge Support Level
    • Assumptions in Our Model
      • Devices Under the Platform Support Level
      • Ruggedized Devices Under the Platform Support Level
      • Devices Under the Appliance Support Level
      • Devices Under the Concierge Support Level
    • Other Considerations
  • Recommended Reading
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