Competitive Landscape: Cross-Channel, Centralized, Catalog-Driven CRM, Order Management and Service Fulfillment for CSPs, Worldwide, 2014

Archived Published: 17 June 2014 ID: G00263861


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This document examines how eight technology providers are addressing the communication service provider market for catalog-driven CRM, order management and service fulfillment solutions.

Table of Contents

  • Analysis
    • Market Analysis
      • Main Implementation Drivers
      • The Shifting Catalog Model
      • Positioning and Definition
    • Competitive Situation and Trends
      • Evolution of the Market
    • Market Players
    • The Future of Competition
      • Additional Vendors
    • Competitive Profiles
      • Amdocs
      • Cisco
      • Comarch
      • Comptel
      • Ericsson
      • NetCracker
      • Oracle
      • Sigma Systems
    • References and Methodology
  • Gartner Recommended Reading
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