Increase Availability Through Best-in-Class Benchmarking and by Targeting Causes of Downtime

Archived Published: 26 September 2014 ID: G00268541

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Downtime can incapacitate an enterprise. IT availability and service delivery managers that want to improve their application availability should benchmark against best-in-class levels to know how they are doing, and target improvements based on their downtime causes.

Table of Contents

  • Introduction
  • Analysis
    • Benchmark Your Availability Metrics
    • Identify and Target the Most Frequent Downtime Causes
  • Gartner Recommended Reading
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