Embrace the Citizen Integrator Approach to Improve Business Users' Productivity and Agility

Archived Published: 29 October 2014 ID: G00267424


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Fighting against business users' desire to sort out their personal integration issues in a do-it-yourself way is futile and counterproductive. IT leaders have no choice but to facilitate citizen integrators while putting in place guardrails to minimize risks and potential long-term debts.

Table of Contents

  • Introduction
  • Analysis
    • Internalize and Promote the Value of Citizen Integrators
    • Enable Do-It-Yourself Integration by Proactively Delivering a Self-Service Citizen Integrator Platform
    • Exercise Light-Touch Monitoring, Management and Governance
    • Partner With Citizen Integrator Tools Providers
  • Gartner Recommended Reading
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