Market Guide for User Experience Platforms

Archived Published: 02 March 2015 ID: G00271146

Analyst(s): Gene Phifer | Jim Murphy | Ray Valdes | Magnus Revang | Gavin Tay

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Summary

Whether called digital experience platforms, customer experience platforms or UXPs, the technology for creating effective, high-fidelity user experiences for a website, portal or mobile app across channels and devices continues to emerge. IT leaders must focus on rationalized, integrated platforms.

Market Definition
- UXP Deployment Options
- Components of the UXP
  - Web Content Services
  - Portal Services
  - Integration and API Services
  - Compositing Services
  - Basic Context Services
  - Basic Mobile Services
  - Basic Analytics Services
  - Basic Rich User Interface Support
  - Basic Search Support
- Additional Features of the UXP
  - Advanced Content Services
  - Advanced Context Services
  - Advanced Mobile Services
  - Advanced Analytics Services
  - Advanced UI Support
  - Advanced Search Services
  - Communications and Collaboration Services
  - Social Computing Services
  - Digital Commerce Services
  - UX Management Services
- The UXP in Summary
Market Direction
Market Analysis
Representative Vendors
- Acquia
- Adobe
- Backbase
- EPiServer
- eZ Systems
- e-Spirit
- HP
- IBM
- Jahia
- Liferay
- Microsoft
- OpenText
- Oracle
- Oxcyon
- Salesforce
- SAP
- SDL
- Sitecore
- Squiz
Market Recommendations
Gartner Recommended Reading

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Market Guide for User Experience Platforms

Analyst(s): Gene Phifer | Jim Murphy | Ray Valdes | Magnus Revang | Gavin Tay

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Summary

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