Cool Vendors in CRM Customer Service and Support, 2015


Archived Published: 09 April 2015 ID: G00275629

Analyst(s): | | | | | |

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Summary

This research provides IT application leaders, and the customer service business buyers they support, a view of five innovative vendors with applications to deliver a superior customer service experience and/or reduce operational costs. We also share the evolution of two past Cool Vendors.

Table of Contents

  • Analysis
    • What You Need to Know
    • Altocloud
    • AnswerDash
    • Cyara
    • Flamingo
    • ResponseTap
    • Where Are They Now?
      • Conversocial
      • Thunderhead
  • Gartner Recommended Reading
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