Cool Vendors in CRM Customer Service and Support, 2015

Archived Published: 09 April 2015 ID: G00275629

Analyst(s): | | | | | |

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This research provides IT application leaders, and the customer service business buyers they support, a view of five innovative vendors with applications to deliver a superior customer service experience and/or reduce operational costs. We also share the evolution of two past Cool Vendors.

Table of Contents

  • Analysis
    • What You Need to Know
    • Altocloud
    • AnswerDash
    • Cyara
    • Flamingo
    • ResponseTap
    • Where Are They Now?
      • Conversocial
      • Thunderhead
  • Gartner Recommended Reading
© 2015 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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