Hype Cycle for Social Software, 2015

Archived Published: 27 July 2015 ID: G00277657

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Social software continues to underpin communication channels and community destinations. However, attention is shifting to deep integration with business processes and insights from interaction and behavior data.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Collaborative Customer Interfaces
      • Social Software as a Collaborative ERP Tool
      • Project-Based Collaboration Workspaces
      • Social Co-browsing
      • Collaborative Work Management
    • At the Peak
      • MDM and Social Data
      • Design-by-Doing
      • Enterprise Social Graph
      • Expertise Location and Management
      • Social Employee Recognition Systems
      • Collaborative Authoring Tools
      • Social Media Records Management
      • Unstructured Process
      • Social for Sales
      • Social-Learning Platform
    • Sliding Into the Trough
      • Mobile Collaboration Hubs
      • Privacy Management Tools
      • Social Content
      • Social Procurement Tools
      • Social for CRM: Social Feedback Management
      • Social Marketing
      • Social Recruitment Software
      • Social Network Analysis
      • Gamification
      • Prediction Markets
      • Social Analytics
      • Social TV
      • Crowdsourcing
      • Privacy-Controlled Social Networks
    • Climbing the Slope
      • Enterprise Social Networking Applications
      • External Peer-to-Peer Communities
      • Social Publishing Applications
      • Social Media Engagement Applications
      • Enterprise Internet Reputation Management
      • Mobile Social Networks
    • Entering the Plateau
      • Social Profiles
      • Idea Management
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Gartner Recommended Reading
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