Hype Cycle for Social Software, 2015


Archived Published: 27 July 2015 ID: G00277657

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Summary

Social software continues to underpin communication channels and community destinations. However, attention is shifting to deep integration with business processes and insights from interaction and behavior data.

Table of Contents

  • Analysis
    • What You Need to Know
    • The Hype Cycle
    • The Priority Matrix
    • Off the Hype Cycle
    • On the Rise
      • Collaborative Customer Interfaces
      • Social Software as a Collaborative ERP Tool
      • Project-Based Collaboration Workspaces
      • Social Co-browsing
      • Collaborative Work Management
    • At the Peak
      • MDM and Social Data
      • Design-by-Doing
      • Enterprise Social Graph
      • Expertise Location and Management
      • Social Employee Recognition Systems
      • Collaborative Authoring Tools
      • Social Media Records Management
      • Unstructured Process
      • Social for Sales
      • Social-Learning Platform
    • Sliding Into the Trough
      • Mobile Collaboration Hubs
      • Privacy Management Tools
      • Social Content
      • Social Procurement Tools
      • Social for CRM: Social Feedback Management
      • Social Marketing
      • Social Recruitment Software
      • Social Network Analysis
      • Gamification
      • Prediction Markets
      • Social Analytics
      • Social TV
      • Crowdsourcing
      • Privacy-Controlled Social Networks
    • Climbing the Slope
      • Enterprise Social Networking Applications
      • External Peer-to-Peer Communities
      • Social Publishing Applications
      • Social Media Engagement Applications
      • Enterprise Internet Reputation Management
      • Mobile Social Networks
    • Entering the Plateau
      • Social Profiles
      • Idea Management
    • Appendixes
      • Hype Cycle Phases, Benefit Ratings and Maturity Levels
  • Gartner Recommended Reading
© 2015 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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