Forecast Overview: Unified Communications, Worldwide, 2015

Archived Published: 24 September 2015 ID: G00278162

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The unified communications market will grow from $40.9 billion in 2014 to $42.4 billion by 2019, fueled by demand for cloud-based services as organizations digitalize their business workflows. The highest growth will come from emerging markets in Asia/Pacific and Africa.

Table of Contents

  • Market Description
    • End-User Trends
    • Technology Provider Trends
  • Foundational Assumptions
    • (End-User) Demand Assumptions
      • Delivery Model
      • Enterprise Purchase Preferences
      • Workplace Policies
      • Replacement Cycles
      • Features and Service Types
      • Budget
      • Business Sentiment
    • (Provider) Supply Assumptions
    • Provider Technology/Service Offerings
      • Pricing
      • Competitive Environment
      • Adjacent and Value-Added Services
      • Business Model Transitions
      • Channel Strategies
  • Market Model or Methodology
    • Forecast Components
      • Telephony Forecast
      • Conferencing Forecast
      • Group Video System Forecast
      • Premise-Based Video Infrastructure Forecast
    • Influencing Factors
      • Demand
      • Supply
      • Macroeconomics and Geopolitics
      • Summary of Key Connections
  • Gartner Recommended Reading
© 2015 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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