Use Cases for Robotic Process Automation: Providing a Team of 'Virtual Workers'

Foundational Refreshed: 05 March 2018 | Published: 26 October 2015 ID: G00290547


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We discuss use cases for robotic process automation and how IT and business process owners can start to choose when they would use RPA or an iBPMS, a dedicated software solution, or a cognitive tool.

Table of Contents

  • Introduction
    • Understanding Robotic Process Automation as a "Virtual Worker"
  • Analysis
    • Use Cases and Best-Practice Deployment Guidelines for RPA
      • Process Evaluation Questions for RPA Best Practices
      • Examples of Manual Activities, Which Could Consider RPA
      • Choosing From the Options: When Would You Use RPA by Itself or With an iBPMS or API or Dedicated Software Solution?
      • What RPA Technologies Are Currently Available?
      • Crafting an RPA Philosophy If I Have Multiple System Integration or BPO Providers Offering Multiple RPA Tools?
      • Pricing Models for RPA Technologies?
      • Can I Get Help Deploying RPA?
  • Case Study
    • What Deployments of RPA Tools Currently Exist?
    • A Large Customer Service Company
    • A Large U.S.-Based Manufacturer
    • A Large U.K.-Based Retailer and Manufacturer
  • Gartner Recommended Reading
© 2015 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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