'Insight Engines' Will Power Enterprise Search That Is Natural, Total and Proactive


Published: 08 December 2015 ID: G00275488

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Summary

Enterprise search has dominated the way people find information, but significant changes in what is available and what is desired are gathering pace. Digital content leaders must embrace a new technology that is redefining the market around search, one that Gartner terms the "insight engine."

Table of Contents

  • Analysis
    • The Insight Engine Defined
      • Natural
      • Total
      • Proactive
  • Impacts and Recommendations
    • Natural-language interfaces are increasingly common in consumer applications, particularly those available on mobile phones, and soon enterprise applications with similar insight engine capabilities will enable organizations to provide their clients with a more timely and personalized service
    • Investment in enterprise metadata management is necessary if organizations are to exploit useful insights from all the information they collect, which means making a significant number of additional sources of data searchable
    • Just as consumer search applications offer discovery of information without conscious query on behalf of the user, so enterprises must also create value for business users through a similar means of proactive search
  • Gartner Recommended Reading
© 2015 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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