Interactive Intelligence Customer Interaction Center

Archived Published: 23 April 2004 ID: G0099619


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Interactive Intelligence upgraded its Interaction Center Platform with a software-only version. The upgrade uses Intel's NetStructure Host Media Processing 1.1 software, eliminating the need for voice processing boards.

Table of Contents

  • Analysis
    • Corporate Headquarters
    • Overview
    • Analysis
      • Interaction Center Platform
      • Customer Interaction Center
    • Pricing
      • GSA Pricing
    • Competitors
    • Strengths
    • Limitations
      • Recommended Gartner Research
    • Insight
© 2004 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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