Market Guide for Unified Communications Monitoring

Archived Published: 21 October 2016 ID: G00292933


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To ensure availability, good voice and video quality, a strong UC monitoring strategy is critical to the success of UC platforms and services. I&O leaders must know the strengths and cautions of vendor tools used in postdeployment UCM to meet requirements while avoiding cost and complexity.

Table of Contents

  • Market Definition
  • Market Direction
  • Market Analysis
    • UC Health Monitoring
    • UC Digital Experience Monitoring (DEM)
    • UC In-Depth and Packet-Level Monitoring
  • Representative Vendors
    • Corvil
    • Empirix
    • IR Prognosis
    • LiveAction
    • Nectar Services
    • PathSolutions
    • Unify Square
    • VoIPmonitor
    • Vyopta
  • Market Recommendations
  • Gartner Recommended Reading
© 2016 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

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