Predicts 2017: CRM Customer Service and Support


Published: 07 November 2016 ID: G00316522

Analyst(s): | | | | | |

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Summary

Over the next few years, using analytics and AI to deliver greater relevancy in customer support interactions will be key to customer excellence. Our research helps application leaders respond to the rapid evolution in uncovering customer insight, delivered increasingly via mobile customer service.

Table of Contents

  • Analysis
    • What You Need to Know
    • Strategic Planning Assumptions
    • Replay Prediction
    • A Look Back
  • Gartner Recommended Reading
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