Forecast Analysis: Unified Communications, Worldwide, 4Q16 Update

Archived Published: 18 January 2017 ID: G00315925

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Global spending on unified communications will grow at a 3.2% CAGR in current U.S. dollars to reach $43.4 billion in 2020. Cloud telephony will represent the most significant growth opportunity, followed by cloud-based web-conferencing services.

Table of Contents

  • Forecast Data
  • Market Impact
    • Microsoft Skype for Business Evolution Accelerates Premises to Cloud-Based Delivery Migration Path
    • Workspace Design Changes Slow Demise of Group Videoconferencing Systems
    • Changes in Mix of License Types Accelerates User Adoption Across Organizations
    • Small Businesses Transition From Freemium to "Paid For" Conferencing to Acquire Necessary Functionality
  • Assumptions
    • Features and Service Types
    • Workplace Policies
    • Provider Technology/Service Offerings
    • Provider Service and License Offerings
  • Gartner Recommended Reading
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