Magic Quadrant for Customer Communications Management Software


Published: 26 January 2017 ID: G00298788

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Summary

Customer communications management tools are evolving from supporting static, printed output and one-way broadcasting to creating dynamic, on-demand communications via multiple channels. Application leaders should use this report to help them assess the best CCM solution for their organization.

Table of Contents

  • Market Definition/Description
  • Magic Quadrant
    • Vendor Strengths and Cautions
      • Adobe
      • Cincom
      • Doxee
      • FIS
      • GMC Software
      • Intense Technologies
      • Isis Papyrus
      • Kofax
      • Newgen Software
      • OpenText
      • Oracle
      • Pitney Bowes
      • Smart Communications
      • Striata
      • Xerox (XMPie)
    • Vendors Added and Dropped
      • Added
      • Dropped
  • Inclusion and Exclusion Criteria
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
    • Quadrant Descriptions
      • Leaders
      • Challengers
      • Visionaries
      • Niche Players
  • Context
  • Market Overview
  • Gartner Recommended Reading
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