Magic Quadrant for Customer Communications Management Software

Analyst(s): Karen M. Shegda | Pete Basiliere
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Summary
Customer communications management tools are evolving from supporting static, printed output and one-way broadcasting to creating dynamic, on-demand communications via multiple channels. Application leaders should use this report to help them assess the best CCM solution for their organization.
Table of Contents
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Market Definition/Description
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Magic Quadrant
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Vendor Strengths and Cautions
- Adobe
- Cincom
- Doxee
- FIS
- GMC Software
- Intense Technologies
- Isis Papyrus
- Kofax
- Newgen Software
- OpenText
- Oracle
- Pitney Bowes
- Smart Communications
- Striata
- Xerox (XMPie)
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Vendors Added and Dropped
- Added
- Dropped
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Vendor Strengths and Cautions
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Inclusion and Exclusion Criteria
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Evaluation Criteria
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Ability to Execute
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Completeness of Vision
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Quadrant Descriptions
- Leaders
- Challengers
- Visionaries
- Niche Players
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Ability to Execute
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Context
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Market Overview
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Gartner Recommended Reading