Magic Quadrant for Customer Communications Management Software

Archived Published: 26 January 2017 ID: G00298788

Analyst(s): Karen M. Shegda | Pete Basiliere

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Summary

Customer communications management tools are evolving from supporting static, printed output and one-way broadcasting to creating dynamic, on-demand communications via multiple channels. Application leaders should use this report to help them assess the best CCM solution for their organization.

Market Definition/Description
Magic Quadrant
- Vendor Strengths and Cautions
  - Adobe
  - Cincom
  - Doxee
  - FIS
  - GMC Software
  - Intense Technologies
  - Isis Papyrus
  - Kofax
  - Newgen Software
  - OpenText
  - Oracle
  - Pitney Bowes
  - Smart Communications
  - Striata
  - Xerox (XMPie)
- Vendors Added and Dropped
  - Added
  - Dropped
Inclusion and Exclusion Criteria
Evaluation Criteria
- Ability to Execute
- Completeness of Vision
- Quadrant Descriptions
  - Leaders
  - Challengers
  - Visionaries
  - Niche Players
Context
Market Overview
Gartner Recommended Reading

© 2017 Gartner, Inc. and/or its Affiliates. All Rights Reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The opinions expressed herein are subject to change without notice.

Magic Quadrant for Customer Communications Management Software

Analyst(s): Karen M. Shegda | Pete Basiliere

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