Healthcare Provider CIOs Need to Rally Their Enterprise Architects Around Citizen-Centric Care Delivery

Foundational Refreshed: 16 August 2018 | Published: 07 February 2017 ID: G00324704


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Governments globally are initiating care reform to address spiraling costs, improve outcomes and enhance the consumer experience. Healthcare provider CIOs must increase the business contribution by creating a citizen-centered business architecture, which requires increased focus on EA in healthcare.

Table of Contents

  • Analysis
    • Recommendations
      • Redefine the Portfolio of HDO Capabilities by Using a Digital Business Platform to Frame the New Business Architecture
      • Develop a Roadmap for a Citizen-Centric Integrated Model of Care by Prioritizing According to Time to Value, Complexity and Degree of Culture Change
      • Help the HDO See the Business Value in New Citizen-Centered Capabilities by Putting Internal Politics Aside and Collaborating With CIO Colleagues on Your Collective Digital Leadership Challenges
  • Gartner Recommended Reading
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