Lead a Successful CMDB Initiative by Aligning With SACM Capabilities

Archived Published: 13 April 2017 ID: G00327435

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CMDBs can deliver substantial business benefits, but most fail to meet those expectations. I&O leaders must tailor their CMDB initiatives to their enterprises' current service asset and configuration management capabilities in order to deliver meaningful business improvements.

Table of Contents

  • Introduction
  • Analysis
    • Stage 1: Sanction Management Data Repositories
      • Case Study Example: Midmarket Firm
    • Stage 2: Enable a Service Asset Inventory
      • Case Study Example: Regional Government Agency
    • Stage 3: Build IT Service View CMDBs
      • Case Study Example: Electrical Cooperative
  • Gartner Recommended Reading
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